Patient Information
Carnes Hill Doctors is bound by the Privacy Act 1988 and complies with the Health Records and Information Privacy Act 2002 No 71. All patient information is private and confidential, and disclosure to family, friends, staff, or others without the patient’s approval or as legally directed is prohibited.
First appointment
- New patient form
- A valid Medicare Card
- Valid OSHC/OVC membership details
- Workcover patients will need to inform their employer and bring your employer’s contact details for verification to arrange payment
Fees
Carnes Hill Doctors is a Mixed- Billing Practice. Most consultants are time-based and will incur private fees for patients who are not eligible under the bulk-billing criteria. Fees are payable at the time of consultation by cash, credit card or EFTPOS.
We are still able to bulk bill eligible patient groups for most of the consultation types:
- Children under 18 years of age
- Patients over 65 years old
- Commonwealth Concession Card holders
- DVA Gold Card holders
- Health Care Card holders
- Pensioner Concession Card holders
Private Fees
| Item Code | Services | Duration | Price |
| Consultation | |||
| 3 | Short Consultation (Level A) | Straightforward | $50.00 |
| 23 | Standard Consultation (Level B) | <20min | $75.00 |
| 36 | Long Consultation (Level C) | >20min-<40 min | $120.00 |
| 44 | Prolonged Consultation (Level D) | >40 min | $150.00 |
| After -hours Consultation | |||
| 5000 | Short Consultation (Level A) (Item 5000) | Straightforward | $50.00 |
| 5020 | Standard Consultation (Level B) (Item 5020) | <20min | $75.00 |
| 5040 | Long Consultation (Level C) (Item 5040) | >20min-<40 min | $100.00 |
| 5060 | Prolonged Consultation (Level D) (Item 5060) | >40 min | $150.00 |
| Telehealth | Private telehealth consultation | Anytime | $50.00 |
| Immunisation/Vaccines | |||
| Flu | Private Flu Vaccines | 15min | $50.00 ($20 practice fee) |
| Drive Medical Assessment (age75 or more) | |||
| DMA | Drive Medical Assessment (age75 or more) | 15-20min | $75 |
| CDM | Commercial Driver Medical | 15 min | $120.00 |
| IV medicine management | |||
| Iron Infusion | Iron Infusion | 45-60min | $150.00 |
| Travel Medicine | |||
| TMRA | Travel Medicine Risk Assessment | 15min-30min | $100.00 |
| Procedures | |||
| IUD | IUD | $120.00 ($50 treatment room fee) | |
| Treatment Room | Treatment room fee Minor (Consumables) | 15min-20min | $35.00 |
| Treatment Room | Treatment room Major (Consumables) | 30min | $50.00 |
| GAP Major | Major procedure gap fee (Lipoma, lumps, excisional biopsy) | $100.00 + $50 treatment room fee = total $150 | |
| GAP Minor | Minor procedure gap fee (Abscess drainage, Shave/punch biopsy) | $50.00 + $50 treatment room fee) = TOTAL $100 | |
| PRP | PRP injections | $200.00 + $50 treatment room fee) = total $250 | |
| Wart Removal | Surgical removal of the wart with cautery | $50.00 + $50 treatment room fee = Total $100 | |
| IGTN GAP | Surgical removal of IGTN gap fee | $100.00 + $50 treatment room fee = total $150 | |
| IF | Iron infusion | $100.00 + $50 treatment room fee = total $150 | |
| IVF | intravenous fluid infusion | $50.00 | |
| Spiro GAP | Spirometry Pre and post Bronchodilator | $50.00 | |
| Reports | |||
| IMR | Medical Records (International travelers) | $50 | |
| MR | Medical Reports (Depending on GP) | $600-$1000 | |
| Pension report | filing disability pension report | $50.00 | |
| Housing report | Filing housing report | $50.00 | |
| Pre Employment | |||
| PEMF | Pre-Employment Medical Form | $100.00 | |
| Other | |||
| Sleep | Sleep Test | $150.00 | |
| Circum | Circumcision | $400.00 | |
| Specialist | Specialist Visit | Onsite | $200.00 |
| Specialist Tele | Specialist Visit/ Follow-up | Telehealth | $150.00 |
| AIPP | Alcohol interlock program paperwork | $50.00 | |
Mixed billing & Private Fee's
| Services | Duration | Fee | Rebate | Gap Fee | Item Code |
| Consultation (8.30am-5pm) | |||||
| Short Consultation | Approx. 10 mins | $75.00 | $39.10 | $35.90 | 23 |
| Long Consultation | Approx. 20 mins | $115.00 | $75.75 | $39.25 | 36 |
| Script without appointment | N/A | $20.00 | $17.90 | $2.10 | 3 |
| Healthcare Card Holders, DVA and pensioners | N/A | Bulk-billed | $0.00 | $0.00 | |
| Children under 18 years old | N/A | Bulk-billed | $0.00 | $0.00 | |
| After 5:00pm, Weekends & Public holiday | |||||
| Short Consultation | Approx. 10 mins | $80 | $51.00 | $29.00 | 5020 |
| Long Consultation | Approx. 20 mins | $120.00 | $87.40 | $32.60 | 5040 |
| Script without appointment | N/A | $40.00 | $30.15 | $9.85 | 5000 |
| Healthcare Card Holders, DVA and pensioners | N/A | Bulk-billed | $0.00 | $0.00 | |
| Children under 18 years old | N/A | Bulk-billed | $0.00 | $0.00 | |
| Home visits | |||||
| *For any additional patients seen at the same address, a charge of $30 will be applicable on top of the gap payment. | |||||
| 24/1 (Std) | $120.00 | $66.50 | $53.50 | 24 | |
| 37/1 (Long) | $157.00 | $103.15 | $53.85 | 37 | |
| Discount home visits (for pensioners only) | |||||
| 24/1 (Std) | Bulk billed | $66.50 | $0.00 | 24 | |
| 37/1 (Long) | Bulk billed | $103.15 | $0.00 | 37 | |
| Immunisation/Vaccines | |||||
| Administering vaccine by nurse (Vaccine to be purchased from pharmacy) | 15min | $25.00 | $0.00 | $0.00 | PV |
| Drive Medical Assessment (age75 or more) | |||||
| Drive Medical Assessment (age75 or more) | 15-20min | $75 | $0.00 | $0.00 | DMA |
| Commercial Driver Medical | 15 min | $120.00 | $0.00 | $0.00 | CDM |
| IV medicine management | |||||
| Iron Infusion | 45-60min | $75.00 | $0.00 | $0.00 | IF |
| Travel Medicine | |||||
| Travel Medicine Risk Assessment | 15min-30min | $100.00 | $0.00 | $0.00 | TMRA |
| Vaccines (Vaccine to be purchased from pharmacy - Administered by the nurse) | 15min - 20min | $25.00 | $0.00 | $0.00 | PV |
| Procedures | |||||
| IUD | N/A | $120.00 | $0.00 | $0.00 | IUD |
| Minor Procedure (Consumables) | N/A | $35.00 | $0.00 | $0.00 | Minpro |
| Major Procedure (Consumables) | N/A | $50.00 | $0.00 | $0.00 | Majpro |
| Reports | |||||
| Medical Records (International travellers) | N/A | $50 | $0.00 | $0.00 | IMR |
| Medical Reports (Depending on GP) | N/A | $600-$1000 | $0.00 | $0.00 | MR |
| Medical Records (Workcover) | N/A | $38.00 (first 33 pages and after that $1.40 for each page) | $0.00 | $0.00 | |
| Pre-employment | |||||
| Pre-Employment Medical Form | N/A | $100.00 | $0.00 | $0.00 | PEMF |
| Skin Treatment | |||||
| Mole Mapping | N/A | $100 | $0.00 | $0.00 | MM |
| Skin Check | N/A | $75.00 | $0.00 | $0.00 | SKN |
| *All Workcover and TAC patients must pay on the day until their insurer provides a claim number to the practice. | |||||
Policies
Booking Appointments
Appointments may be booked by calling: (02) 9601 6408 or in person Monday 09:00 am – 11:00 pm, Tuesday 09:00 am – 5:00 pm, Wednesday to Friday 09:00 am – 11:00 pm, Saturday 09:00 am – 4:00 pm, Sunday 09:00 am – 5:00 pm. Public Holidays: Closed / (Hours may vary please contact reception staff at 02 9601 6408.
Regular appointment times are 15 minutes, if you feel you need longer, please discuss it with the receptionist at the time of booking.
Whilst the Doctors aim to keep patients’ waiting times as short as possible, delays may occur.
We do not accept appointments via email, please be advised to make an appointment on HealthEngine, HotDoc, over the phone or by walk-ins.
Communication Policy
Phone calls are not transferred to the GP during consultation hours. Our reception staff will take a message and the doctor will return your calls at their earliest available time. We do not communicate (appointments, referrals, or results) with patients via email.
Correspondence
Medical information in an electronic format is transmitted via encrypted format using secure messaging software. Medical information can be mailed only through secure post (i.e. with a tracking number). Patient diagnostic results and correspondence, whether in electronic or hard copy format are always forwarded to the relevant doctor. The word “Confidential” is recorded on the correspondence. Patient information is only sent via email if it is securely encrypted. We do not accept patient enquiries or requests via email. We also do not send patient information to personal email addresses.
Facsimile
Facsimile, printers and other electronic communication devices are located so they are only accessible to the doctors and other authorised staff. All faxes containing confidential information are only faxed to numbers after checking the fax number is correct.
Computerised Records
Specific systems have been put in place to protect the privacy, security and integrity of patients’ records. All staff are trained in computer security. IT Support oversee the maintenance of computers and their security.
Results
A follow-up appointment is usually required to receive results. Telephone advice will only be made if authorised by your doctor. Carnes Hill Doctors will attempt to contact you regarding any urgent results.
Telephone Enquiries
We value our patients’ concerns, so please leave a clear message with the reception staff and your doctor will return your call when possible.
Additional Information
Each staff member is bound by the signed privacy clause contained in the employment agreement. All information received during a consultation between a doctor and the patient is considered personal and private health information. Medical information includes past medical and social history, current health issues and future medical care. Doctors, staff, and contractors maintain the privacy of personal information. Medical records are the property of the practice. Only written requests for access to medical records are accepted.
Smoking Policy
This practice has a strict no-smoking policy.
Complaints or Feedback
If at any time you have a concern, comment or suggestion please feel free to talk to your doctor or the receptionist. You may prefer to write to us via our “Compliment, Comment or Complaint” form (available in Medical Clinic Waiting Room).
Alternatively, you can contact:
Health Care Complaints Commission
Phone: 1800 043 159 or
Mail: Locked Mail Bag 18 Strawberry Hills, NSW, 2012.
Confidentiality
All members of Carnes Hill Doctors understand the importance of respecting the principles of confidentiality in respect of any information they receive in the course of their employment. It is only with the patient’s informed consent that any medical details will be shared with fellow professionals outside the Practice Team.
Afterhours Contact Details
We recommend contacting the local hospital Liverpool Hospital, Corner of Elizabeth and Goulburn Streets LIVERPOOL NSW 2170
or
attend the Emergency Department.
Alternatively, after-hours medical care is available by phoning 13 Sick – National Home Doctor Service Ph: 13 74 25
